Folak African Foods
This Privacy Policy describes how Folak African Foods collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.folakafricanfoods.com, or otherwise communicate with us.
For the purposes of this Privacy Policy, “you” refers to any user of our services, including customers, website visitors, or other individuals whose information we collect.
By using or accessing our services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational needs.
Any updates will be posted on this page, along with an updated 1/14/2026.
How We Collect and Use Your Personal Information
We collect personal information to provide, improve, and protect our services.
The type of information we collect depends on how you interact with our website and services.
- We may use your information to:
- Provide and manage our services
- Communicate with you
- Comply with legal obligations
- Enforce our terms of service
- Protect our business and users
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you.
Information We Collect Directly from You
You may provide us with personal information such as:
- Name, address, phone number, and email address
- Billing and shipping details
- Order and payment confirmation information
- Account credentials (username and password)
- Items viewed, added to cart, or added to a wishlist
- Customer support communications
Providing certain information may be required to use some features of our services.
Information We Collect through Cookies
We automatically collect information about how you interact with our website (“Usage Data”) using cookies and similar technologies.
This information may include:
- Device and browser information
- IP address
- Network connection details
- Pages visited and actions taken on our site
Cookies help us improve site performance, analyze traffic, and enhance user experience.
Information We Obtain from Third Parties
We may receive personal information from third parties, including:
- Service providers that support our website and services
- Payment processors that handle secure transactions
- Advertising and analytics partners
All third-party information is handled according to this Privacy Policy.
How We Use Your Personal Information
We use personal information for the following purposes:
Providing Products and Services
- Processing payments and fulfilling orders
- Managing accounts and shipping
- Handling returns, exchanges, and reviews
Marketing and Advertising
- Sending promotional emails or messages
- Displaying relevant advertisements on our site and other platforms
Security and Fraud Prevention
- Detecting fraudulent or unauthorized activity
- Protecting accounts and business operations
Customer Support
- Responding to inquiries
- Improving our services
Cookies
We use cookies to:
- Remember preferences
- Improve site functionality
- Analyze usage and performance
You can control cookie settings through your browser. Disabling cookies may affect certain site features.
How We Disclose Personal Information
We may share personal information with:
- Service providers (payment processing, shipping, analytics)
- Marketing and advertising partners
- Affiliates within our business group
- Legal authorities when required by law
We only disclose information as necessary and in accordance with this Privacy Policy.
Secure Payment Processing
Folak African Foods prioritizes the security of your payment information. We use industry-standard encryption and work with trusted payment processors to ensure secure transactions.
User Generated Content
If you submit reviews or other content publicly, that information may be visible to others. We are not responsible for how third parties use publicly shared information.
Third Party Websites and Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. Please review their policies separately.
Children’s Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
International Users
Please note that we may transfer, store and process your personal information outside the country you live in, including the Canada. Your personal information is also processed by staff and third party service providers and partners in these countries. If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at info@folakafricanfoods.com